Refund Policy

At Diorama Aquascape, we strive to provide you with the best possible shopping experience. If you’re not completely satisfied with your purchase, we offer hassle-free returns and exchanges within 30 days of delivery.

To initiate a return, please contact our customer service team at Support@dioramaaquascape.com. Please include your order number and shipping zip code in your email.

Conditions for Return:

• Items must be in new, undamaged condition.
• Items must be returned in their original, protective packaging.

A restocking fee will be applied to all returns:

• $10: Aquascape Starter Kits
• $50: Premade Aquascapes

Please note that damaged items may be subject to a higher restocking fee depending on the extent of the damage. You may be responsible for purchasing additional packaging if the original packaging is not suitable for return shipping.

Customers are responsible for return shipping fees. Our customer service team will assist you with return shipping options, including prepaid labels in some cases.

Refunds will be processed once your returned items have been inspected at our warehouse.

If you receive a damaged item, please contact us within 24 hours of delivery. Send clear photos or videos showing the damage to the shipping box and product to [email address removed]. Our team will review your request and provide further instructions.

All return and damage claims are assessed on a case-by-case basis. We reserve the right to offer solutions tailored to each situation.

We value your satisfaction and aim to make the return process as smooth as possible. If you have any questions or concerns, please don’t hesitate to contact our customer service team.